{"id":1471,"date":"2026-10-19T20:36:23","date_gmt":"2026-10-19T17:36:23","guid":{"rendered":"https:\/\/olyoo.eu\/?page_id=1471"},"modified":"2026-10-26T11:24:50","modified_gmt":"2026-10-26T09:24:50","slug":"delivery-information","status":"publish","type":"page","link":"https:\/\/olyoo.eu\/ro\/delivery-information\/","title":{"rendered":"Informa\u021bii despre livrare"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Informa\u021bii despre livrare<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>Olyoo<\/strong>, ne dorim ca experien\u021ba ta de cump\u0103r\u0103turi s\u0103 fie simpl\u0103 \u0219i pl\u0103cut\u0103, de la plasarea comenzii p\u00e2n\u0103 la primirea coletului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Oferim livrare pe teritoriul Rom\u00e2niei \u0219i \u00een anumite \u021b\u0103ri din Uniunea European\u0103. Mai jos g\u0103se\u0219ti informa\u021bii despre metodele de livrare, termenele de livrare \u0219i urm\u0103rirea comenzilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Metode de livrare<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Livrare na\u021bional\u0103 (Rom\u00e2nia)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oferim livrare pe \u00eentreg teritoriul Rom\u00e2niei prin intermediul partenerilor no\u0219tri de curierat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Op\u021biunile de livrare disponibile includ:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sameday Easybox:<\/strong> Livrare convenabil\u0103 la un locker pentru colete, ales de tine.<\/li>\n\n\n\n<li><strong>Sameday Courier:<\/strong> Livrare direct\u0103 la adresa aleas\u0103 de tine.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Metodele de livrare disponibile sunt afi\u0219ate \u00een timpul finaliz\u0103rii comenzii.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Livrare interna\u021bional\u0103 (Uniunea European\u0103)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Olyoo livreaz\u0103 \u00een anumite \u021b\u0103ri din Uniunea European\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Destina\u021biile \u0219i metodele de livrare disponibile sunt afi\u0219ate \u00een timpul finaliz\u0103rii comenzii \u0219i pot varia \u00een func\u021bie de \u021bara de destina\u021bie \u0219i de disponibilitatea serviciilor de curierat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Procesarea comenzilor \u0219i termenele de livrare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Comenzile sunt procesate \u00een zilele lucr\u0103toare, de luni p\u00e2n\u0103 vineri, cu excep\u021bia s\u0103rb\u0103torilor legale din Rom\u00e2nia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Timpul de procesare poate varia \u00een func\u021bie de disponibilitatea produselor, volumul comenzilor \u0219i cererea sezonier\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Termene estimate de livrare:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rom\u00e2nia:<\/strong> \u00cen general, 1\u20133 zile lucr\u0103toare de la expedierea comenzii.<\/li>\n\n\n\n<li><strong>Uniunea European\u0103:<\/strong> Termenele de livrare variaz\u0103 \u00een func\u021bie de \u021bara de destina\u021bie \u0219i de serviciul de curierat.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Depunem toate eforturile pentru a asigura livrarea la timp. Cu toate acestea, pot ap\u0103rea ocazional \u00eent\u00e2rzieri din cauza activit\u0103\u021bii firmelor de curierat, s\u0103rb\u0103torilor legale, condi\u021biilor meteorologice nefavorabile sau altor circumstan\u021be care nu se afl\u0103 \u00een mod rezonabil sub controlul nostru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 nu a fost convenit un alt termen de livrare, comenzile vor fi livrate f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i \u00een cel mult 30 de zile calendaristice de la \u00eencheierea contractului de v\u00e2nzare, \u00een conformitate cu legisla\u021bia aplicabil\u0103 din Rom\u00e2nia \u0219i Uniunea European\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Urm\u0103rirea comenzilor \u0219i ridicarea coletelor din Easybox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 expedierea comenzii, vei primi un e-mail de confirmare a expedierii, care va con\u021bine num\u0103rul de urm\u0103rire a coletului (AWB).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u021bi folosi acest num\u0103r pentru a verifica stadiul livr\u0103rii coletului.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ridicarea coletelor din Sameday Easybox<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru comenzile livrate la un locker Sameday Easybox:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vei primi o notificare prin SMS, e-mail sau aplica\u021bia Sameday atunci c\u00e2nd coletul este disponibil pentru ridicare.<\/li>\n\n\n\n<li>Termenul-limit\u0103 pentru ridicarea coletului va fi precizat \u00een notificare.<\/li>\n\n\n\n<li>Perioada de p\u0103strare a coletelor poate varia \u00een func\u021bie de condi\u021biile de operare ale firmei de curierat.<\/li>\n\n\n\n<li>Coletele neridicate \u00een termenul specificat pot fi returnate automat expeditorului.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Recomand\u0103m ridicarea coletul \u00een termenul indicat pentru a evita \u00eentreruperile procesului de livrare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Colete neridicate sau imposibil de livrat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 un colet nu poate fi livrat din cauza unor informa\u021bii de livrare incorecte sau incomplete, a unor \u00eencerc\u0103ri de livrare nereu\u0219ite ori a neridic\u0103rii acestuia dintr-un locker Easybox, coletul poate fi returnat c\u0103tre Olyoo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen astfel de situa\u021bii, este posibil s\u0103 contact\u0103m clientul pentru a clarifica problema de livrare \u0219i a stabili pa\u0219ii urm\u0103tori.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen func\u021bie de circumstan\u021be, se poate organiza o nou\u0103 livrare sau comanda poate fi gestionat\u0103 \u00een conformitate cu politicile magazinului nostru \u0219i cu legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nu se vor aplica automat penalit\u0103\u021bi sau costuri suplimentare de livrare pentru coletele neridicate ori pentru livr\u0103rile nereu\u0219ite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Colete deteriorate sau pierdute<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ne asigur\u0103m c\u0103 fiecare comand\u0103 este ambalat\u0103 corespunz\u0103tor \u00eenainte de expediere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 pachetul ajunge vizibil deteriorat sau prezint\u0103 semne de deschidere ori manipulare neautorizat\u0103, \u00ee\u021bi recomand\u0103m s\u0103 verifici ambalajul \u0219i, atunci c\u00e2nd este posibil, s\u0103 solici\u021bi curierului \u00eentocmirea unui proces-verbal de constatare a deterior\u0103rii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 o comand\u0103 este pierdut\u0103, deteriorat\u0103 \u00een timpul transportului sau livrat\u0103 incorect, te rug\u0103m s\u0103 ne contactezi la adresa <a href=\"mailto:office@olyoo.eu\">office@olyoo.eu<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a ne ajuta s\u0103 investig\u0103m situa\u021bia, te rug\u0103m s\u0103 ne furnizezi num\u0103rul comenzii, informa\u021biile de urm\u0103rire a coletului \u0219i fotografii, dac\u0103 sunt disponibile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cei \u00eencuraj\u0103m pe clien\u021bi s\u0103 raporteze problemele de livrare c\u00e2t mai cur\u00e2nd posibil. Cu toate acestea, \u00eent\u00e2rzierile \u00een raportarea acestora nu afecteaz\u0103 drepturile legale ale consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul livr\u0103rilor efectuate prin intermediul partenerilor no\u0219tri de curierat, Olyoo r\u0103m\u00e2ne responsabil\u0103 pentru pierderea sau deteriorarea accidental\u0103 a produselor p\u00e2n\u0103 \u00een momentul \u00een care acestea sunt recep\u021bionate fizic de c\u0103tre client sau de c\u0103tre o persoan\u0103 ter\u021b\u0103 desemnat\u0103 de acesta, alta dec\u00e2t transportatorul.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orice problem\u0103 legat\u0103 de livrare va fi solu\u021bionat\u0103 \u00een conformitate cu legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. \u00cent\u00e2rzieri la livrare \u0219i drepturile consumatorilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ne propunem s\u0103 livr\u0103m toate comenzile \u00een termenul estimat comunicat \u00een timpul finaliz\u0103rii comenzii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul unei \u00eent\u00e2rzieri, clien\u021bii ne pot contacta pentru a solicita informa\u021bii despre expedierea lor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 o comand\u0103 nu este livrat\u0103 \u00een termenul convenit sau \u00een termenul prev\u0103zut de lege, clien\u021bii beneficiaz\u0103 \u00een continuare de toate drepturile \u0219i remediile prev\u0103zute de legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor, inclusiv dreptul de a \u00eenceta contractul \u0219i de a ob\u021bine rambursarea sumelor pl\u0103tite, atunci c\u00e2nd sunt \u00eendeplinite condi\u021biile legale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 politic\u0103 se aplic\u0103 livr\u0103rilor pe teritoriul Rom\u00e2niei \u0219i \u00een anumite \u021b\u0103ri din Uniunea European\u0103, f\u0103r\u0103 a limita drepturile obligatorii de protec\u021bie a consumatorilor prev\u0103zute de legisla\u021bia na\u021bional\u0103 sau european\u0103 aplicabil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Delivery Information At Olyoo, we want your shopping experience to be simple and enjoyable, from placing your order to receiving your package. 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