{"id":1473,"date":"2026-10-19T20:37:01","date_gmt":"2026-10-19T17:37:01","guid":{"rendered":"https:\/\/olyoo.eu\/?page_id=1473"},"modified":"2026-10-26T11:33:04","modified_gmt":"2026-10-26T09:33:04","slug":"returns-and-withdrawal","status":"publish","type":"page","link":"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/","title":{"rendered":"Returns and Withdrawal"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Politica de retur \u0219i dreptul de retragere<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>Olyoo<\/strong>, ne dorim s\u0103 fii mul\u021bumit(\u0103) de achizi\u021bia ta. Dac\u0103 te r\u0103zg\u00e2nde\u0219ti, po\u021bi solicita un retur \u00een conformitate cu condi\u021biile \u0219i drepturile consumatorilor prezentate mai jos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 politic\u0103 se aplic\u0103 clien\u021bilor care achizi\u021bioneaz\u0103 produse de pe <a href=\"https:\/\/olyoo.eu\/ro\/\"><strong>www.olyoo.eu<\/strong><\/a> din Rom\u00e2nia \u0219i din alte \u021b\u0103ri ale Uniunii Europene \u00een care efectu\u0103m livr\u0103ri.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Politica noastr\u0103 de retur respect\u0103 <strong>Directiva 2011\/83\/UE privind drepturile consumatorilor<\/strong>, Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 34\/2014 \u0219i legisla\u021bia aplicabil\u0103 a Uniunii Europene privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nicio prevedere a acestei politici nu limiteaz\u0103 drepturile obligatorii ale consumatorilor conferite de legisla\u021bia \u021b\u0103rii \u00een care ace\u0219tia \u00ee\u0219i au re\u0219edin\u021ba, dup\u0103 caz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Dreptul de retragere (14 zile)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen conformitate cu legisla\u021bia Uniunii Europene privind protec\u021bia consumatorilor \u0219i cu Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 34\/2014, consumatorii au dreptul de a se retrage dintr-o achizi\u021bie online \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea comenzii, f\u0103r\u0103 a fi nevoi\u021bi s\u0103 ofere un motiv.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 mai multe produse din aceea\u0219i comand\u0103 sunt livrate separat, termenul de retragere \u00eencepe s\u0103 curg\u0103 de la data la care este primit ultimul produs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a-\u021bi exercita acest drept, trebuie s\u0103 ne comunici decizia de retragere \u00eenainte de expirarea termenului de 14 zile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acest drept se aplic\u0103 achizi\u021biilor eligibile efectuate de consumatori din Rom\u00e2nia \u0219i din \u00eentreaga Uniune European\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Condi\u021bii de retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rug\u0103m clien\u021bii s\u0103 manipuleze produsele cu grij\u0103 \u0219i s\u0103 le returneze \u00een cea mai bun\u0103 stare posibil\u0103.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsele trebuie returnate \u00eempreun\u0103 cu accesoriile \u0219i etichetele originale, \u00een m\u0103sura \u00een care acestea sunt disponibile.<\/li>\n\n\n\n<li>Recomand\u0103m utilizarea ambalajului original sau a unui alt ambalaj de protec\u021bie adecvat, pentru a preveni deteriorarea produselor \u00een timpul transportului.<\/li>\n\n\n\n<li>Produsele pot fi inspectate pentru a stabili natura, caracteristicile \u0219i func\u021bionalitatea acestora, \u00een acela\u0219i mod \u00een care ar putea fi verificate \u00eentr-un magazin fizic.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 un produs a fost manipulat \u00eentr-un mod care dep\u0103\u0219e\u0219te ceea ce este necesar pentru verificarea sa, po\u021bi fi responsabil(\u0103) pentru orice diminuare a valorii acestuia, \u00een conformitate cu legisla\u021bia aplicabil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lipsa ambalajului original nu anuleaz\u0103 automat dreptul legal de retragere.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Excep\u021bii privind igiena \u0219i protec\u021bia s\u0103n\u0103t\u0103\u021bii<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen conformitate cu <strong>articolul 16 lit. e) din Directiva 2011\/83\/UE \u0219i articolul 16 lit. e) din Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 34\/2014<\/strong>, anumite produse sigilate pot fi exceptate de la dreptul de retragere din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 excep\u021bie se aplic\u0103 produselor care:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sunt livrate cu un sigiliu de protec\u021bie igienic\u0103.<\/li>\n\n\n\n<li>Sunt cu adev\u0103rat improprii pentru returnare din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103 dup\u0103 desigilare.<\/li>\n\n\n\n<li>Au avut sigiliul de protec\u021bie igienic\u0103 rupt dup\u0103 livrare.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru produsele care \u00eendeplinesc aceste condi\u021bii legale, dreptul de retragere nu se mai aplic\u0103 dup\u0103 ruperea sigiliului de protec\u021bie igienic\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 excep\u021bie se poate aplica produselor comercializate \u00een prezent \u0219i viitor de Olyoo, indiferent de categoria acestora, cu condi\u021bia \u00eendeplinirii criteriilor legale aplicabile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atunci c\u00e2nd este cazul, restric\u021biile privind returul din motive de igien\u0103 vor fi comunicate \u00een mod clar pe pagina produsului relevant, \u00eenainte de efectuarea achizi\u021biei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deschiderea ambalajului obi\u0219nuit al unui produs nu determin\u0103 automat pierderea dreptului de retragere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aceste excep\u021bii nu afecteaz\u0103 drepturile legale ale consumatorilor privind produsele defecte, deteriorate sau neconforme, \u00een temeiul legisla\u021biei rom\u00e2ne \u0219i al legisla\u021biei aplicabile a Uniunii Europene privind protec\u021bia consumatorilor.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Costurile de transport pentru retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul retururilor obi\u0219nuite cauzate de r\u0103zg\u00e2ndirea clientului, <strong>clientul suport\u0103 costul direct al transportului pentru retur<\/strong>, cu condi\u021bia ca aceast\u0103 informa\u021bie s\u0103 fi fost comunicat\u0103 \u00eenainte de achizi\u021bie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 prevedere se aplic\u0103 comenzilor eligibile livrate \u00een Rom\u00e2nia \u0219i \u00een alte \u021b\u0103ri ale Uniunii Europene.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Costurile de transport pentru retur pot varia \u00een func\u021bie de \u021bara de expediere, serviciul de curierat \u0219i caracteristicile coletului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 alegi o etichet\u0103 de retur cu transportul pl\u0103tit \u00een avans, organizat de Olyoo, costul aplicabil \u00ee\u021bi va fi comunicat \u00een prealabil \u0219i poate fi sc\u0103zut din suma rambursat\u0103, cu acordul t\u0103u.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 prime\u0219ti un produs defect, deteriorat sau incorect, remediile legale aplicabile \u00ee\u021bi vor fi oferite f\u0103r\u0103 costuri suplimentare, atunci c\u00e2nd legea prevede acest lucru.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cum po\u021bi ini\u021bia un retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a solicita un retur, te rug\u0103m s\u0103 urmezi ace\u0219ti pa\u0219i:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Trimite solicitarea:<\/strong> Completeaz\u0103 formularul online de retragere disponibil \u00een partea de jos a acestei pagini, \u00een termen de 14 zile calendaristice de la primirea comenzii. Alternativ, po\u021bi transmite o declara\u021bie clar\u0103 privind retragerea la adresa <a href=\"mailto:office@olyoo.eu\">office@olyoo.eu<\/a>.<\/li>\n\n\n\n<li><strong>Prime\u0219te instruc\u021biunile de retur:<\/strong> Vom confirma primirea notific\u0103rii tale de retragere f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate. \u00cen mod normal, echipa noastr\u0103 \u00ee\u021bi va transmite instruc\u021biunile de expediere \u00een termen de 1\u20132 zile lucr\u0103toare, inclusiv un <strong>PIN\/o etichet\u0103 pentru retur prin Sameday Easybox<\/strong> , dac\u0103 aceast\u0103 op\u021biune este disponibil\u0103, sau instruc\u021biuni alternative pentru comenzile na\u021bionale \u0219i interna\u021bionale.<\/li>\n\n\n\n<li><strong>Preg\u0103te\u0219te coletul:<\/strong> Ambaleaz\u0103 produsul cu grij\u0103 pentru a-l proteja \u00een timpul transportului.<\/li>\n\n\n\n<li><strong>Expediaz\u0103 returul:<\/strong> Urmeaz\u0103 instruc\u021biunile de expediere primite. Produsele trebuie expediate \u00een termen de 14 zile calendaristice de la data la care ne-ai comunicat decizia de retragere.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Te rug\u0103m s\u0103 nu trimi\u021bi colete cu plata ramburs \u00een sarcina Olyoo, cu excep\u021bia cazului \u00een care acest lucru a fost convenit \u00een mod expres \u00een prealabil.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Ramburs\u0103ri \u0219i procesare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 ce primim produsul returnat, putem verifica starea acestuia \u0219i te putem informa cu privire la orice problem\u0103 relevant\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen conformitate cu legisla\u021bia rom\u00e2n\u0103 \u0219i cea a Uniunii Europene privind protec\u021bia consumatorilor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Termenul de rambursare:<\/strong> Ramburs\u0103rile sunt efectuate f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i \u00een cel mult 14 zile calendaristice de la data la care suntem informa\u021bi cu privire la decizia de retragere.<\/li>\n\n\n\n<li><strong>Verificarea returului:<\/strong> Putem am\u00e2na rambursarea p\u00e2n\u0103 c\u00e2nd primim produsele returnate sau p\u00e2n\u0103 c\u00e2nd primim dovada c\u0103 acestea au fost expediate \u00eenapoi, lu\u00e2nd \u00een considerare evenimentul care survine primul.<\/li>\n\n\n\n<li><strong>Metoda de rambursare:<\/strong> Ramburs\u0103rile sunt efectuate prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bia ini\u021bial\u0103, cu excep\u021bia cazului \u00een care \u00ee\u021bi exprimi acordul expres pentru o alt\u0103 metod\u0103, f\u0103r\u0103 perceperea unor comisioane suplimentare.<\/li>\n\n\n\n<li><strong>Costurile ini\u021biale de livrare:<\/strong> \u00cen cazul retragerii totale din contract, costurile standard ale livr\u0103rii ini\u021biale vor fi, de asemenea, rambursate \u00een m\u0103sura \u00een care legea impune acest lucru. Costurile suplimentare pentru metode de livrare premium nu sunt rambursabile \u00een cazurile permise de lege.<\/li>\n\n\n\n<li><strong>Costurile de transport pentru retur:<\/strong> Dac\u0103 este organizat\u0103 o etichet\u0103 de retur cu transportul pl\u0103tit \u00een avans prin Olyoo, costul convenit poate fi sc\u0103zut din suma rambursat\u0103.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Orice deducere pentru diminuarea valorii produsului va fi evaluat\u0103 \u00een conformitate cu legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceste reguli de rambursare se aplic\u0103 achizi\u021biilor eligibile din Rom\u00e2nia \u0219i din Uniunea European\u0103, f\u0103r\u0103 a aduce atingere oric\u0103ror m\u0103suri suplimentare obligatorii de protec\u021bie a consumatorilor aplicabile \u00een \u021bara de re\u0219edin\u021b\u0103 a clientului.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Produse deteriorate, defecte sau incorecte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 prime\u0219ti un produs deteriorat, defect sau incorect, te rug\u0103m s\u0103 ne contactezi la adresa <a href=\"mailto:office@olyoo.eu\">office@olyoo.eu<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a ne ajuta s\u0103 solu\u021bion\u0103m problema c\u00e2t mai eficient, te rug\u0103m s\u0103 incluzi num\u0103rul comenzii, o scurt\u0103 descriere a problemei \u0219i fotografii, dac\u0103 sunt disponibile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vom analiza situa\u021bia \u0219i vom oferi o solu\u021bie adecvat\u0103, \u00een conformitate cu legisla\u021bia rom\u00e2n\u0103 \u0219i cea a Uniunii Europene privind protec\u021bia consumatorilor, f\u0103r\u0103 costuri pentru client atunci c\u00e2nd legea impune acest lucru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru informa\u021bii suplimentare despre drepturile tale \u00een cazul produselor defecte sau neconforme, te rug\u0103m s\u0103 consul\u021bi pagina noastr\u0103 <strong>Garan\u021bia legal\u0103<\/strong> .<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Formular de retragere<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a-\u021bi exercita online dreptul de retragere, te rug\u0103m s\u0103 completezi \u0219i s\u0103 trimi\u021bi formularul de mai jos \u00een termen de 14 zile calendaristice de la primirea comenzii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vei primi o confirmare a solicit\u0103rii de retragere. Ulterior, echipa noastr\u0103 \u00ee\u021bi va furniza instruc\u021biunile necesare pentru expedierea returului.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Formular de solicitare a returului (online)<\/h1>\n\n\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-1660 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1660\" data-uid=\"6aeda2c3abd41\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1660\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1660 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1660\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6aeda2c3abd41\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6aeda2c3abd41\" id=\"forminator-field-email-1_6aeda2c3abd41-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6aeda2c3abd41\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6aeda2c3abd41\" id=\"forminator-field-phone-1_6aeda2c3abd41-label\" class=\"forminator-label\">Telefon <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6aeda2c3abd41\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"disabled\" data-country=\"ro\" data-validation=\"international\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6aeda2c3abd41\" id=\"forminator-field-textarea-1_6aeda2c3abd41-label\" class=\"forminator-label\">Num\u0103rul comenzii <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6aeda2c3abd41\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6aeda2c3abd41\" id=\"forminator-field-textarea-2_6aeda2c3abd41-label\" class=\"forminator-label\">Produsul\/produsele pe care dore\u0219ti s\u0103 le returnezi <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"\" id=\"forminator-field-textarea-2_6aeda2c3abd41\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_6aeda2c3abd41\" id=\"forminator-field-textarea-3_6aeda2c3abd41-label\" class=\"forminator-label\">Motivul returului<\/label><textarea name=\"textarea-3\" placeholder=\"\" id=\"forminator-field-textarea-3_6aeda2c3abd41\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-4\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-4_6aeda2c3abd41\" id=\"forminator-field-textarea-4_6aeda2c3abd41-label\" class=\"forminator-label\">IBAN \u0219i numele titularului contului <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-4\" placeholder=\"\" id=\"forminator-field-textarea-4_6aeda2c3abd41\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-5\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-5_6aeda2c3abd41\" id=\"forminator-field-textarea-5_6aeda2c3abd41-label\" class=\"forminator-label\">Observa\u021bii \/ comentarii suplimentare<\/label><textarea name=\"textarea-5\" placeholder=\"\" id=\"forminator-field-textarea-5_6aeda2c3abd41\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_6aeda2c3abd41\" id=\"forminator-field-consent-1_6aeda2c3abd41-label\" class=\"forminator-label\">Consim\u021b\u0103m\u00e2nt <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6aeda2c3abd41__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6aeda2c3abd41\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6aeda2c3abd41-label\" aria-describedby=\"forminator-field-consent-1_6aeda2c3abd41__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_6aeda2c3abd41__description\" class=\"forminator-checkbox__label forminator-consent__label\">Da, sunt de acord cu <a href=\"https:\/\/olyoo.eu\/ro\/confidentiality-policy\/\" target=\"_blank\">Politica de Confiden\u021bialitate<\/a> \u0219i <a href=\"#\" target=\"_blank\">Termenii \u0219i condi\u021biile<\/a>.<\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Trimite<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"47dbe2f2b4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ro\/wp-json\/wp\/v2\/pages\/1473\" \/><input type=\"hidden\" name=\"form_id\" value=\"1660\"><input type=\"hidden\" name=\"page_id\" value=\"1473\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><input type=\"hidden\" name=\"trp-form-language\" value=\"ro\"\/><\/form>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Withdrawal Policy At Olyoo, we want you to be happy with your purchase. If you change your mind, you can request a return in accordance with the conditions and consumer rights outlined below. This policy applies to customers purchasing from www.olyoo.eu in Romania and other European Union countries to which we deliver. Our&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1473","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Withdrawal - Olyoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Withdrawal - Olyoo\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Withdrawal Policy At Olyoo, we want you to be happy with your purchase. If you change your mind, you can request a return in accordance with the conditions and consumer rights outlined below. This policy applies to customers purchasing from www.olyoo.eu in Romania and other European Union countries to which we deliver. Our...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/\" \/>\n<meta property=\"og:site_name\" content=\"Olyoo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-26T09:33:04+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/olyoo.eu\\\/returns-and-withdrawal\\\/\",\"url\":\"https:\\\/\\\/olyoo.eu\\\/returns-and-withdrawal\\\/\",\"name\":\"Returns and Withdrawal - Olyoo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#website\"},\"datePublished\":\"2026-10-19T17:37:01+00:00\",\"dateModified\":\"2026-10-26T09:33:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/olyoo.eu\\\/returns-and-withdrawal\\\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/olyoo.eu\\\/returns-and-withdrawal\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/olyoo.eu\\\/returns-and-withdrawal\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/olyoo.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns and Withdrawal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#website\",\"url\":\"https:\\\/\\\/olyoo.eu\\\/\",\"name\":\"Olyoo\",\"description\":\"Soft by choice\",\"publisher\":{\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/olyoo.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#organization\",\"name\":\"Olyoo\",\"url\":\"https:\\\/\\\/olyoo.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/olyoo.eu\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/cropped-LOGO-OLYOO-FUNDAL-ALB-Copy.png\",\"contentUrl\":\"https:\\\/\\\/olyoo.eu\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/cropped-LOGO-OLYOO-FUNDAL-ALB-Copy.png\",\"width\":481,\"height\":188,\"caption\":\"Olyoo\"},\"image\":{\"@id\":\"https:\\\/\\\/olyoo.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns and Withdrawal - Olyoo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/","og_locale":"ro_RO","og_type":"article","og_title":"Returns and Withdrawal - Olyoo","og_description":"Returns &amp; Withdrawal Policy At Olyoo, we want you to be happy with your purchase. If you change your mind, you can request a return in accordance with the conditions and consumer rights outlined below. This policy applies to customers purchasing from www.olyoo.eu in Romania and other European Union countries to which we deliver. Our...","og_url":"https:\/\/olyoo.eu\/ro\/returns-and-withdrawal\/","og_site_name":"Olyoo","article_modified_time":"2026-10-26T09:33:04+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/olyoo.eu\/returns-and-withdrawal\/","url":"https:\/\/olyoo.eu\/returns-and-withdrawal\/","name":"Returns and Withdrawal - Olyoo","isPartOf":{"@id":"https:\/\/olyoo.eu\/#website"},"datePublished":"2026-10-19T17:37:01+00:00","dateModified":"2026-10-26T09:33:04+00:00","breadcrumb":{"@id":"https:\/\/olyoo.eu\/returns-and-withdrawal\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/olyoo.eu\/returns-and-withdrawal\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/olyoo.eu\/returns-and-withdrawal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/olyoo.eu\/"},{"@type":"ListItem","position":2,"name":"Returns and Withdrawal"}]},{"@type":"WebSite","@id":"https:\/\/olyoo.eu\/#website","url":"https:\/\/olyoo.eu\/","name":"Olyoo","description":"Soft by choice","publisher":{"@id":"https:\/\/olyoo.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/olyoo.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/olyoo.eu\/#organization","name":"Olyoo","url":"https:\/\/olyoo.eu\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/olyoo.eu\/#\/schema\/logo\/image\/","url":"https:\/\/olyoo.eu\/wp-content\/uploads\/2025\/04\/cropped-LOGO-OLYOO-FUNDAL-ALB-Copy.png","contentUrl":"https:\/\/olyoo.eu\/wp-content\/uploads\/2025\/04\/cropped-LOGO-OLYOO-FUNDAL-ALB-Copy.png","width":481,"height":188,"caption":"Olyoo"},"image":{"@id":"https:\/\/olyoo.eu\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/pages\/1473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/comments?post=1473"}],"version-history":[{"count":7,"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/pages\/1473\/revisions"}],"predecessor-version":[{"id":1674,"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/pages\/1473\/revisions\/1674"}],"wp:attachment":[{"href":"https:\/\/olyoo.eu\/ro\/wp-json\/wp\/v2\/media?parent=1473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}