{"id":1475,"date":"2026-10-19T20:37:50","date_gmt":"2026-10-19T17:37:50","guid":{"rendered":"https:\/\/olyoo.eu\/?page_id=1475"},"modified":"2026-10-26T11:24:20","modified_gmt":"2026-10-26T09:24:20","slug":"legal-guarantee","status":"publish","type":"page","link":"https:\/\/olyoo.eu\/ro\/legal-guarantee\/","title":{"rendered":"Garan\u021bia legal\u0103"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Garan\u021bia legal\u0103<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>Olyoo<\/strong>, ne pas\u0103 de calitatea produselor noastre \u0219i ne dorim ca fiecare client s\u0103 cumpere cu \u00eencredere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toate produsele achizi\u021bionate din magazinul nostru online beneficiaz\u0103 de garan\u021bia legal\u0103 de conformitate, \u00een conformitate cu Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 140\/2021 \u0219i cu legisla\u021bia aplicabil\u0103 a Uniunii Europene privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Perioada garan\u021biei legale<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Toate produsele noi achizi\u021bionate de pe <a href=\"https:\/\/olyoo.eu\/ro\/\"><strong>www.olyoo.eu<\/strong><\/a> beneficiaz\u0103 de o <strong>garan\u021bie legal\u0103 de conformitate de 2 ani<\/strong>, care \u00eencepe de la data livr\u0103rii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia protejeaz\u0103 consumatorii \u00eempotriva defectelor \u0219i neconformit\u0103\u021bilor existente la momentul livr\u0103rii \u0219i care devin evidente \u00een perioada de garan\u021bie legal\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Ce acoper\u0103 garan\u021bia legal\u0103 de conformitate?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia legal\u0103 se aplic\u0103 atunci c\u00e2nd un produs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Este livrat cu defecte de fabrica\u021bie.<\/li>\n\n\n\n<li>Nu corespunde descrierii sau caracteristicilor prezentate \u00een ofert\u0103.<\/li>\n\n\n\n<li>Prezint\u0103 defecte ale materialelor sau de execu\u021bie.<\/li>\n\n\n\n<li>Nu este adecvat scopului pentru care este destinat.<\/li>\n\n\n\n<li>Nu \u00eendepline\u0219te cerin\u021bele de calitate \u0219i siguran\u021b\u0103 pe care consumatorii le pot a\u0219tepta \u00een mod rezonabil.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen primul an de la livrare, se prezum\u0103, \u00een general, c\u0103 orice neconformitate exista deja la momentul livr\u0103rii, cu excep\u021bia cazului \u00een care se dovede\u0219te contrariul sau aceast\u0103 prezum\u021bie este incompatibil\u0103 cu natura produsului ori a neconformit\u0103\u021bii.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Ce nu este acoperit?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia legal\u0103 nu acoper\u0103 deterior\u0103rile cauzate exclusiv de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utilizarea sau manipularea necorespunz\u0103toare a produsului.<\/li>\n\n\n\n<li>Deterior\u0103rile accidentale produse dup\u0103 livrare.<\/li>\n\n\n\n<li>Uzura normal\u0103 rezultat\u0103 din utilizarea obi\u0219nuit\u0103.<\/li>\n\n\n\n<li>Nerespectarea instruc\u021biunilor aplicabile de \u00eentre\u021binere sau utilizare.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aceste excluderi nu afecteaz\u0103 drepturile legale ale consumatorilor \u00een cazurile de neconformitate a produselor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. \u00cenlocuirea produselor \u0219i alte remedii legale<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 se confirm\u0103 c\u0103 un produs este defect sau neconform, Olyoo va urm\u0103ri, de regul\u0103, s\u0103 ofere <strong>\u00eenlocuirea produsului<\/strong>, atunci c\u00e2nd acest lucru este adecvat \u0219i permis de lege.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru neconformit\u0103\u021bile constatate la scurt timp dup\u0103 livrare, \u00eentr-un termen de maximum 30 de zile calendaristice, consumatorii beneficiaz\u0103 de dreptul la \u00eenlocuirea produsului, \u00een conformitate cu legisla\u021bia rom\u00e2n\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atunci c\u00e2nd \u00eenlocuirea este impus\u0103 de lege, aceasta se va efectua gratuit, \u00eentr-un termen rezonabil, care nu va dep\u0103\u0219i 15 zile calendaristice de la informarea v\u00e2nz\u0103torului, termenul fiind stabilit de comun acord, \u00een scris, \u0219i f\u0103r\u0103 inconveniente semnificative pentru client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atunci c\u00e2nd sunt \u00eendeplinite condi\u021biile legale, clien\u021bii pot avea, de asemenea, dreptul la reducerea propor\u021bional\u0103 a pre\u021bului sau la \u00eencetarea contractului de v\u00e2nzare \u0219i rambursarea sumei pl\u0103tite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toate remediile prev\u0103zute de legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor r\u0103m\u00e2n valabile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Cum po\u021bi solicita aplicarea garan\u021biei?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 prime\u0219ti un produs care pare defect sau nu corespunde descrierii sale, te rug\u0103m s\u0103 ne contactezi la:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:office@olyoo.eu\">office@olyoo.eu<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a ne ajuta s\u0103 analiz\u0103m solicitarea, te rug\u0103m s\u0103 furnizezi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u0103rul comenzii sau o alt\u0103 dovad\u0103 a achizi\u021biei.<\/li>\n\n\n\n<li>Denumirea produsului.<\/li>\n\n\n\n<li>O scurt\u0103 descriere a problemei.<\/li>\n\n\n\n<li>Fotografii care eviden\u021biaz\u0103 defectul, dac\u0103 sunt disponibile.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Fiecare solicitare va fi analizat\u0103 \u00een conformitate cu legisla\u021bia aplicabil\u0103 privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atunci c\u00e2nd un produs trebuie \u00eenlocuit sau returnat \u00een temeiul garan\u021biei legale, costurile necesare de transport vor fi suportate de Olyoo, \u00een condi\u021biile prev\u0103zute de lege.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Garan\u021bia legal\u0103 \u0219i dreptul de retragere<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia legal\u0103 de conformitate este distinct\u0103 de <strong>dreptul de retragere \u00een termen de 14 zile<\/strong> aplicabil achizi\u021biilor online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dreptul de retragere le permite consumatorilor s\u0103 returneze produsele eligibile \u00een termenul legal de retragere, \u00een timp ce garan\u021bia legal\u0103 protejeaz\u0103 consumatorii \u00eempotriva produselor defecte sau neconforme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru informa\u021bii despre retururile obi\u0219nuite, te rug\u0103m s\u0103 consul\u021bi pagina noastr\u0103 <strong>Politica de retur \u0219i dreptul de retragere<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Drepturile consumatorilor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia legal\u0103 se aplic\u0103 automat achizi\u021biilor eligibile \u0219i nu necesit\u0103 nicio plat\u0103 sau \u00eenregistrare suplimentar\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nicio prevedere a acestei politici nu exclude \u0219i nu limiteaz\u0103 drepturile acordate consumatorilor prin legisla\u021bia aplicabil\u0103 din Rom\u00e2nia \u0219i din Uniunea European\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Legal Guarantee At Olyoo, we care about the quality of our products and want every customer to shop with confidence. All products purchased from our online store are covered by the legal guarantee of conformity, in accordance with Romanian Government Emergency Ordinance No. 140\/2021 and applicable European Union consumer protection legislation. 1. 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