Delivery Information

At Olyoo, we want your shopping experience to be simple and enjoyable, from placing your order to receiving your package.

We offer delivery within Romania and selected European Union countries. Below you can find information about our shipping methods, delivery times, and order tracking.

1. Shipping Methods

Domestic Shipping (Romania)

We offer delivery throughout Romania through our trusted courier partners.

Available delivery options include:

  • Sameday Easybox: Convenient delivery to a selected parcel locker.
  • Sameday Courier: Direct delivery to your chosen address.

Available shipping methods are displayed during checkout.

International Shipping (European Union)

Olyoo delivers to selected countries within the European Union.

Available destinations and delivery methods are displayed during checkout and may vary depending on the destination and courier availability.

2. Order Processing & Delivery Times

Orders are processed on business days, Monday through Friday, excluding Romanian public holidays.

Processing times may vary depending on product availability, order volume, and seasonal demand.

Estimated delivery times:

  • Romania: Generally 1–3 business days after dispatch.
  • European Union: Delivery times vary depending on the destination country and courier service.

We make every effort to ensure timely delivery. However, occasional delays may occur due to courier operations, public holidays, adverse weather conditions, or other circumstances beyond our reasonable control.

Unless a different delivery timeframe has been agreed upon, orders will be delivered without undue delay and no later than 30 calendar days after the conclusion of the purchase contract, in accordance with applicable Romanian and European Union consumer protection legislation.

3. Order Tracking & Easybox Collection

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (AWB).

You can use this number to monitor your package’s delivery status.

Sameday Easybox Collection

For orders delivered to a Sameday Easybox locker:

  • You will receive a notification via SMS, email, or the Sameday application when your parcel is ready for collection.
  • The collection deadline will be specified in the notification.
  • Collection periods may vary depending on the courier’s operating conditions.
  • Parcels not collected within the specified timeframe may be automatically returned to the sender.

We recommend collecting your parcel within the indicated timeframe to avoid delivery interruptions.

4. Unclaimed or Undeliverable Packages

If a parcel cannot be delivered due to incorrect or incomplete delivery information, unsuccessful delivery attempts, or failure to collect it from an Easybox locker, it may be returned to Olyoo.

In such situations, we may contact the customer to clarify the delivery issue and determine the appropriate next steps.

Depending on the circumstances, a new delivery may be arranged or the order may be handled in accordance with our store policies and applicable consumer protection legislation.

No automatic penalties or additional shipping charges will be applied for unclaimed or unsuccessful deliveries.

5. Damaged or Lost Packages

We take care to ensure that every order is properly packaged before dispatch.

If your parcel arrives visibly damaged or appears to have been tampered with, we recommend inspecting the packaging and, where possible, requesting a damage report from the courier.

If your order is lost, damaged during transportation, or delivered incorrectly, please contact us at office@olyoo.eu.

To help us investigate the issue, please provide your order number, tracking information, and photographs if available.

We encourage customers to report delivery issues as soon as possible. However, reporting delays do not affect statutory consumer rights.

For deliveries arranged through our courier partners, Olyoo remains responsible for accidental loss or damage until the customer or a designated third party, other than the carrier, physically receives the goods.

Any delivery-related issues will be handled in accordance with applicable consumer protection legislation.

6. Delivery Delays & Consumer Rights

We aim to deliver all orders within the estimated delivery timeframe communicated during checkout.

If delivery is delayed, customers may contact us for information about their shipment.

Where an order is not delivered within the agreed or legally applicable timeframe, customers retain all rights and remedies provided by applicable consumer protection legislation, including the right to terminate the contract and obtain a refund where the legal conditions are met.

This policy applies to deliveries within Romania and selected European Union countries, without limiting any mandatory consumer protection rights under applicable national or European Union law.