Legal Guarantee
At Olyoo, we care about the quality of our products and want every customer to shop with confidence.
All products purchased from our online store are covered by the legal guarantee of conformity, in accordance with Romanian Government Emergency Ordinance No. 140/2021 and applicable European Union consumer protection legislation.
1. Legal Guarantee Period
All new products purchased from www.olyoo.eu benefit from a 2-year legal guarantee of conformity, starting from the date of delivery.
The guarantee protects consumers against defects and non-conformities that existed at the time of delivery and become apparent during the legal guarantee period.
2. What Does the Legal Guarantee Cover?
The legal guarantee applies when a product:
- Arrives with manufacturing defects.
- Does not match its description or advertised characteristics.
- Has defects in materials or workmanship.
- Is not suitable for its intended purpose.
- Does not meet the quality and safety requirements that consumers can reasonably expect.
During the first year after delivery, a lack of conformity is generally presumed to have existed at the time of delivery, unless proven otherwise or where this presumption is incompatible with the nature of the product or defect.
3. What Is Not Covered?
The legal guarantee does not cover damage caused solely by:
- Improper use or handling of the product.
- Accidental damage occurring after delivery.
- Normal wear and tear resulting from regular use.
- Failure to follow applicable care or usage instructions.
These exclusions do not affect consumers’ statutory rights in cases of product non-conformity.
4. Replacement and Other Legal Remedies
If a product is confirmed to be defective or non-conforming, Olyoo’s usual approach is to offer a replacement, where appropriate and permitted by law.
For non-conformities identified shortly after delivery, within a maximum of 30 calendar days, consumers benefit from the right to replacement in accordance with Romanian legislation.
Where replacement is legally required, it will be provided free of charge, within a reasonable period not exceeding 15 calendar days from notification, with the period agreed in writing, and without significant inconvenience to the customer.
Where the legal conditions are met, customers may alternatively be entitled to a proportionate price reduction or termination of the purchase contract with a refund.
All remedies provided by applicable consumer protection legislation remain unaffected.
5. How to Submit a Guarantee Claim
If you receive a product that appears defective or does not conform to its description, please contact us at:
Email: office@olyoo.eu
To help us review your request, please provide:
- Your order number or other proof of purchase.
- The name of the product.
- A brief description of the issue.
- Photographs showing the defect, if available.
Each request will be assessed in accordance with applicable consumer protection legislation.
Where a product must be replaced or returned under the legal guarantee, the necessary shipping costs will be covered by Olyoo as required by law.
6. Legal Guarantee and Right of Withdrawal
The legal guarantee of conformity is separate from the 14-day right of withdrawal for online purchases.
The right of withdrawal allows consumers to return eligible products within the statutory withdrawal period, while the legal guarantee protects consumers against defective or non-conforming products.
For information about standard returns, please refer to our Returns & Withdrawal Policy.
7. Consumer Rights
The legal guarantee applies automatically to eligible purchases and does not require any additional payment or registration.
Nothing in this policy excludes or limits the rights granted to consumers under applicable Romanian and European Union legislation.
