Terms and Conditions
Last updated: October 24, 2026
Welcome to Olyoo!
These Terms and Conditions govern your use of our website, www.olyoo.eu, and the purchase of products through our online store.
Please read them carefully before placing an order. By placing an order, you agree to these Terms and Conditions, without affecting your rights under applicable consumer protection laws.
1. General Information
The website www.olyoo.eu is operated by AEXPERTSALES SRL, a company registered in Romania.
For any questions or assistance, you can contact us at:
Email: office@olyoo.eu
2. Products and Availability
Olyoo offers plush toys, accessories, and related products.
We make every effort to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate and up to date.
Please note that product colors may vary slightly depending on your device’s screen settings.
All products are subject to availability. We reserve the right to update product information, prices, or availability without prior notice. Such changes will not affect orders already accepted.
3. Orders and Order Confirmation
Customers can place orders through our website by selecting their desired products and completing the checkout process.
Customers are responsible for providing accurate and complete contact, billing, and delivery information.
After placing an order, you will receive an email acknowledging that your order has been received.
The purchase contract is concluded when Olyoo expressly confirms acceptance of your order, including through a shipping confirmation.
We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, payment issues, or suspected fraudulent activity.
If an order cannot be fulfilled after payment has been received, the customer will be notified and refunded without undue delay.
4. Prices and Payments
All product prices are displayed in RON or EUR, depending on the selected currency, and include VAT where applicable.
The final order total, including any applicable additional charges, is displayed before checkout confirmation.
Available payment methods are presented during checkout and may vary depending on the customer’s location.
We reserve the right to modify prices at any time. However, price changes will not affect orders that have already been accepted.
5. Promotions and Discount Codes
Olyoo may occasionally offer promotional campaigns, special discounts, or discount codes.
Promotional offers are subject to their specific terms, eligibility requirements, and validity periods.
Unless otherwise stated, discount codes cannot be combined with other promotional offers or exchanged for cash.
We reserve the right to refuse fraudulent or unauthorized use of promotional codes, in accordance with applicable law.
6. Customer Responsibilities
By using our website, you agree to:
- Provide accurate information when placing an order.
- Use the website only for lawful purposes.
- Refrain from activities that may damage, disrupt, or compromise the website’s functionality or security.
- Respect the intellectual property rights associated with our content and products.
We reserve the right to take reasonable measures against fraudulent activity, misuse, or violations of these Terms and Conditions.
7. Intellectual Property
All original content available on www.olyoo.eu, including text, photographs, illustrations, graphics, logos, designs, and other materials, is owned by or lawfully licensed to AEXPERTSALES SRL.
Such content is protected by applicable copyright and intellectual property laws.
Unauthorized reproduction, distribution, modification, or commercial use of protected content is prohibited without prior written permission, except where permitted by law.
8. Website Availability and Accuracy
We make reasonable efforts to ensure that our website operates properly and that the information provided is accurate.
However, temporary interruptions, technical errors, or maintenance activities may occasionally occur.
We reserve the right to update, improve, or modify website features when necessary.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
9. Privacy and Personal Data
We respect your privacy and are committed to protecting your personal information.
Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Romanian legislation.
For detailed information about how we collect, use, store, and protect personal data, including our use of cookies, please refer to our Privacy Policy.
10. Additional Store Policies
For detailed information regarding specific aspects of your purchase, please consult the following pages available on our website:
- Delivery Information
- Returns & Withdrawal, including the withdrawal form and Legal Guarantee
- Privacy Policy, including cookies
These policies provide additional information relevant to purchases made through our online store and should be read together with these Terms and Conditions.
11. Complaints and Dispute Resolution
We aim to provide a positive shopping experience and resolve customer concerns fairly and efficiently.
If you have any questions or complaints regarding our products or services, please contact us at:
Email: office@olyoo.eu
If a dispute cannot be resolved amicably, consumers may contact the Romanian National Authority for Consumer Protection (ANPC).
Consumers may also access the Alternative Dispute Resolution (SAL) procedures through the relevant competent authorities.
More information is available at www.anpc.ro.
12. Applicable Law
These Terms and Conditions are governed by Romanian law.
For customers residing in other European Union countries, any mandatory consumer protection rights provided by applicable European Union or national legislation remain unaffected.
Disputes that cannot be resolved amicably may be submitted to the competent courts in accordance with applicable law.
13. Changes to Terms and Conditions
Olyoo reserves the right to update these Terms and Conditions when necessary to reflect legal, operational, or business changes.
Any updates will be published on this page, together with the date of the latest revision.
Updated terms will not retroactively modify purchase contracts already concluded, except where permitted by law.
